The challenge

When Hugging Face first reached out to Highline Commerce, they were managing all of their event and merch fulfillment in-house from their Dumbo office. As the company grew and their global presence expanded, this setup became unsustainable—putting too much strain on their internal office team and taking up valuable space.

They were looking for a partner who could:

• Offload the burden of kitting and shipping merch for events, employee onboarding, and office restocks
• Lower international shipping costs
• Provide visibility into inventory, which was previously unclear or untracked
  

With a growing number of events, increasing team size, and a major funding round behind them, Hugging Face needed a scalable solution—and fast.

The solution

Highline partnered with Hugging Face to take over all fulfillment related to events, swag, and office replenishments. We implemented our real-time inventory management system, giving their team clear, up-to-date visibility into stock levels for the first time.

To reduce costs, we also sourced lower-cost international shipping options—saving them thousands of dollars each month. In some cases, the monthly savings on shipping alone exceeded the cost of working with Highline.

The results

Over the past three years, Hugging Face has trusted Highline Commerce to manage all of their swag and merch logistics.

By offloading fulfillment to Highline, they’ve:

• Freed up their internal team to focus on higher-impact work
• Gained real-time visibility into inventory
• Saved significantly on international shipping
  

The partnership continues to scale as Hugging Face grows globally—and we’re proud to be their behind-the-scenes logistics engine.

Highline Commerce has redefined how we manage swag and event logistics. Their operational expertise ensures everything runs smoothly behind the scenes, enabling us to grow, share, and collaborate with our community without friction.Adina Yakefu