A logistics expert who knows your business inside & out
Highline Commerce goes beyond ticket-based support with dedicated account managers who feel like an extension of your brand. From regular Slack updates to in-person warehouse check-ins, your manager knows your products, workflows, and customers inside out—so you get faster answers, clearer communication, and proactive support.
Work with an account management team that feels like an extension of your brand
At Highline Commerce, we pride ourselves on giving early-stage brands more than just a point of contact—we offer a true partner. Our account management team is built to feel like part of your team: proactive, accessible, and deeply invested in your success.
Each brand we work with has a dedicated account manager who understands your product, your workflows, and your customers. We’re in Slack with you daily, on calls when needed, and on the floor when it matters most—whether it’s solving a fulfillment issue, tracking a return, or updating SOPs.
Our team is embedded in operations, not siloed away. That means faster answers, clearer communication, and more accountability. You’ll always know who to reach out to—and they’ll know your brand inside and out.
Run smoother and scale faster through personalized logistics solutions
In-person support—come meet your account manager, review kitting, or brainstorm upcoming promos
Collaboration with your ops, CX, or marketing team to ensure alignment at every level
Tight feedback loops for addressing fulfillment issues, shipping strategy, or SKU-level concerns
Faster onboarding, fewer delays through coordinated launch planning and SOP documentation
Real-time communication via Slack, email, or scheduled calls—whatever works best for you
Single point of contact who understands your business and serves as your internal advocate
How we make sure your account management gets done right
We believe in proactive support, operational fluency, and clear lines of communication.
- Onboarding calls and SOP walkthroughs to ensure we’re aligned from Day 1
- Slack updates and fulfillment alerts for critical issues like OOS, returns, or order holds
- Weekly or bi-weekly check-ins based on your preference and volume
- Issue tracking and resolution logs so nothing falls through the cracks
- Close collaboration with our fulfillment team for real-time problem-solving
- Scalable support structure—as your brand grows, we add resources to match
Account management FAQ
See our General FAQs for more information on how Highline Commerce works.
Yes. As your volume and needs grow, we expand your support structure with additional resources to maintain the same level of service.
Absolutely. Our account managers work hand-in-hand with our warehouse team and operations leadership to resolve issues quickly
Slack is our go-to for quick updates, but we also offer scheduled calls, email, and in-person meetings depending on what works best for your team.
Yes. Every brand at Highline is assigned a dedicated account manager who serves as your go-to for all operational needs.
Let us take it from here
Our mission is to take care of fulfillment, so you can focus on what’s most important: growing your e-commerce brand to it’s fullest potential.
