Fulfillment FAQ
This FAQ covers common questions about Highline’s logistics and fulfillment services — from warehousing and shipping to integrations and billing. Explore the answers below to see how our solutions are built to help brands operate more efficiently and scale smoothly.
While we don't serve as store developers, we know e-commerce platforms well and can often help diagnose common setup issues or guide you to the right fix.
We provide real-time reporting through our platform, along with proactive email updates. You’ll always have visibility into stock levels, order status, and shipments without needing to chase us down.
You’ll have a dedicated point of contact who knows your account inside and out. We also offer support via email and Slack for quick questions, plus scheduled check-ins to keep things on track.
Most likely, yes. We seamlessly integrate with all major e-commerce platforms allowing for real-time order processing and inventory updates.
Yes, we can arrange same-day delivery via local couriers (where available) and prioritize urgent requests.
We follow detailed SOPs and record a video of every order packed. You’ll have full visibility into workflows and the ability to request adjustments anytime.
Yes, we partner with trusted packaging suppliers and are happy to connect you with vendors that balance quality and cost.
We hope you do. Our open-door policy extends to clients. You’re welcome to visit, meet the team, and collaborate with us in person.
We encourage it! We’ll use branded boxes, mailers, tissue, stickers, or inserts you provide for a consistent on-brand experience.
Yes, we ship globally and typically use Delivered Duties Paid (DDP) to minimize customs issues for your recipients.
Yes, we manage projects like PR kits, conference supplies, influencer gifts, and seasonal campaigns alongside ongoing fulfillment.
Yes, we perform basic checks for damage or discrepancies. We can also implement custom quality-control steps based on your requirements.
Yes, we offer FBA and wholesale prep services, including labeling, bundling, and packing according to partner requirements.
We use protective packing methods and train staff to handle fragile or luxury items with care, reducing breakage and ensuring a premium brand experience.
Yes, all products must have a scannable barcode (UPC or SKU) to ensure accurate tracking. If your products aren’t labeled yet, we can generate and apply barcodes during receiving.