Real numbers, right upfront

Nearly all 3PLs talk about transparency, yet they won't provide concrete cost information upfront. That’s why we’ve shared pricing estimates right here: so you can get a clear sense of costs before reaching out. Final pricing is always tailored to your brand’s specific storage and fulfillment needs, but this page serves as an honest, helpful starting point.

Starter
Built for early-stage brands that want hands-on support, operational transparency, and the flexibility to grow.
Starting at
$999/mo
Get started
Pricing breakdown
Orders
  • Up to 250 orders/month included
  • $2.50 per order (includes one item)
  • $0.50 per additional item
  • No Order Minimum
  • Custom packaging included (if provided)
  • One custom insert included (if provided)
Storage
  • Up to 2 pallets of storage included
  • Up to 25 SKUs included
  • $60 per pallet (NYC)
  • $40 per pallet (OH or ATL)
  • $5 minimum per SKU (above 25 SKUs)
miscellaneous
  • $45/hour for receiving, putaway, and custom projects; up to 2.5 hours included each month
  • $5.00 per unit for returns processing; up to 5 returned units included each month
  • $1,000 security deposit (one-time, fully refundable)
  • $500 onboarding fee (one-time) - covers everything it takes to get to day one of shipping (receiving, onboarding phone calls, technical integration, questions)
included
  • Named Onsite Account Manager
  • Real-time inventory management
  • Real-time integrations with Shopify, Amazon, and others
  • Video recording of every order
  • Email support
  • Slack integration for day-to-day communication
  • Clear point of escalation if needed
  • International shipping options
  • Same-Day Shipping options
  • Highline Commerce Transportation Rates
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Growth
Designed for scaling brands that need higher order volume, more SKU flexibility, and faster service—without sacrificing hands-on support.
Starting at
$2,499/mo
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Pricing breakdown
Orders
  • Up to 500 orders/month included
  • $2.25 per order (includes one item)
  • $0.40 per additional item
  • No Order Minimum
  • Custom packaging included (if provided)
  • Up to 2 custom inserts included (if provided)
Storage
  • Up to 5 pallets of storage included
  • Up to 50 SKUs included
  • $55 per pallet (NYC)
  • $35 per pallet (OH or ATL)
  • $4.50 minimum per SKU (above 50 SKUs)
Miscellaneous
  • $43/hour for receiving, putaway, and custom projects; up to 5 hours included each monthge included
  • $4.50 per unit for returns processing; up to 20 returned units included each month
  • $2,000 security deposit (one-time, fully refundable)
  • $1,000 onboarding fee (waived if upgrading from BASIC within 6 months)
included
  • Named Onsite Account Manager
  • Real-time inventory management
  • Real-time integrations with Shopify, Amazon, and others
  • Video recording of every order
  • Open Door Policy – visit the warehouse anytime
  • Slack integration for day-to-day communication
  • Clear point of escalation if needed
  • International shipping options
  • Same-Day Shipping options
  • Highline Commerce Transportation Rates
  • Monthly account review
  • Priority email support
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Advanced
Built for operationally sophisticated brands with high volumes, more complex workflows, and a need for multi-channel fulfillment support.
Starting at
$4,999/mo
Get started
Pricing breakdown
Orders
  • Up to 1,250 orders/month included
  • $2.00 per order (includes one item)
  • $0.35 per additional item
  • No Order Minimum
  • Custom packaging included (if provided)
  • Up to 2 custom inserts included (if provided)
Storage
  • Up to 10 pallets of storage included
  • Up to 100 SKUs included
  • $50 per pallet (NYC)
  • $30 per pallet (OH or ATL)
  • $4.00 minimum per SKU (above 50 SKUs)
Miscellaneous
  • $40/hour for receiving, putaway, and custom projects; up to 10 hours included each monthge included
  • $4.00 per unit for returns processing; up to 50 returned units included each month
  • $3,000 security deposit (one-time, fully refundable)
  • $1,000 onboarding fee‍
included
  • Named Onsite Account Manager
  • Real-time inventory management
  • Real-time integrations with Shopify, Amazon, and others
  • Video recording of every order
  • Open Door Policy – visit the warehouse anytime
  • Slack integration for day-to-day communication
  • Clear point of escalation if needed
  • International shipping options
  • Same-Day Shipping options
  • Highline Commerce Transportation Rates
  • Monthly account review
  • Priority email support
  • Expanded B2B & wholesale fulfillment support
  • Multi-warehouse split logic available
  • Quarterly strategic ops review with leadership
  • Slack + phone support with dedicated response SLAs
  • Packing optimization consultation for cost savings
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Custom solutions
Tailored Fulfillment for Brands That Don’t Fit the Mold. Whether you’re managing complex workflows, unique packaging requirements, high-value products, special handling—we’re here to co-create a solution with you.
Let's talk
Who this is for
  • Brands with non-traditional or evolving fulfillment needs
  • Teams seeking a collaborative, flexible operations partner
  • Operations involving custom kitting, white-glove handling, or variable SKUs
  • Founders or ops leads who want a highly personalized, hands-on relationship
  • Brands exploring light assembly, customization, or small-batch manufacturing
  • Brands interested in on-site Fulfillment-as-a-Service
  • Anyone who looked at the other tiers and thought: “This doesn’t quite capture what we need”
what to expect
  • A custom-built fulfillment program tailored to your specific needs
  • Hands-on collaboration with Highline’s leadership and operations team
  • Flexible SOPs, workflows, and special project support
  • Full access to our warehouse, systems, and account team
  • Optional dedicated staffing, space, or zone setup
  • Continuous iteration and improvement as your business evolves
If your fulfillment model is out of the box and you want to explore a more custom approach, we’d love to hear your story and see if there’s a fit.
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