The Challenge

When Tom’s Perfect 10 reached out to Highline Commerce, the brand was fulfilling through a large, nationwide 3PL. But as the business grew, so did the gaps in service.

Tom was seeing inconsistent packaging across multiple fulfillment centers—sometimes leading to customers receiving a single bag of granola in an oversized box. Not only was this a poor customer experience, it was also inefficient and costly. The lack of flexibility and clear communication across warehouses made it hard to fix the issue or make changes in real time.

The Solution

Tom made the decision to switch to Highline Commerce—a local, hands-on partner that could offer better control, transparency, and collaboration.

By working with a team just down the street, Tom was able to be more involved during the first few monthly drops, ironing out SOPs and quality standards in person. The proximity and shared ownership created a smooth operational handoff and long-term confidence in the partnership.

The Results

Three years and over 30+ flavor drops later, Tom’s Perfect 10 continues to work with Highline Commerce as a trusted fulfillment partner.

The relationship has become personal—Tom still sends the team each month’s new flavor drop as a thank-you, and the warehouse team treats every order with the care and attention of an in-house team.

When you start a business there are always a few relationships that make the difference between success and failure. My relationship with Richard and Highline is one of those!
— Tom Bannister